Each order placed on this website agrees to the terms and conditions as set out below.
When you have ordered your digital file, you will receive a confirmation email.
For digital files, there will be a download link in the email for you to access your file. This is limited to 2 downloads per purchase, within 4 days of payment. After 4 days, the link will expire.
All printed merchandise as designed by ‘Created By Connie’ is produced, packaged and dispatched by official distributor Lozzie Ozzie.
Refunds, Damages and Replacements
All orders for digital files are final and non-refundable. In accepting the terms and conditions at the point of purchasing an eBook or digital download file, you are waiving your rights to a refund in accordance with the Distance Selling Regulations, part of the Sale of Goods Act 1979. The waiver of your rights to a refund is agreed on the basis that the eBook cannot physically be returned.
In the event that the digital file is corrupt despite several attempts within the 4 day period, the file will be re-sent by Created By Connie via email or transfer service.
In the event of any damage during transit of physical printed merchandise, please address your concerns directly to Lozzie Ozzie (firstname.lastname@example.org) as Created By Connie holds no physical stock.
For all physical stock orders, please refer to Lozzie Ozzie for full refund and exchange policies and details.
If you have any concerns about your digital purchase, please visit the contact page for details on how to get in contact with your questions.